Productlane AI Support agent

An AI support agent that resolves tickets end to end

The first support AI agent that creates and updates Linear issues, grounded in your help center and past conversations.

Instant resolutions

Resolves common questions in seconds using your knowledge base.

Learns from your docs

Trained on your help center articles and past conversations.

Handoffs with context

Complex issues route to your team with the full conversation preserved.

Creates Linear issues

Automatically categorizes feedback and creates issues in Linear.

How the AI agent works

From setup to resolution in four simple steps.

Docs navigation panel in the Productlane app

Connect your knowledge base

Point the agent at your help center and past tickets, then it indexes everything for you.

Auto-creates Linear issues

Turns customer messages into Linear issues and assigns small bugs straight to Cursor.

Resolves customer questions

When a customer reaches out, the agent drafts accurate answers grounded in your content.

AI Assistant filing a feature request from a customer question

Gets smarter over time

Every interaction sharpens the agent as you review its answers and refine its knowledge.

Everything you need to automate support

A complete AI support agent that answers from your content, files issues in Linear, and hands off to your team when needed.

Answers from your content

Every answer stays on-brand, drawing only from your help center, past conversations, and docs.

AI Agent issue with importance set to Important

Deep Linear integration

The agent turns conversations into categorized Linear issues, landing in your backlog ready to triage.

AI assistant chat with suggested questions

Works across every channel

The agent gives consistent support across live chat, email, and Slack, all from a single widget.

Handoff to a human

The agent routes complex chats to your team with the full conversation, details, and issues attached.

Measure what matters

Track AI resolution rates, team performance, and customer request trends in one reporting dashboard.

Full reporting dashboard

Track reply times and time to implementation, comparing AI agent against human conversations over time.

Customer request trends

See which requests drive the most demand and revenue. Spot patterns before they become support bottlenecks.

Customer support for Linear

Productlane inbox showing email, chat, and Slack conversations in one view